Newark, United States

2011 challenge

Mayor Booker asked the IBM team to find transformational opportunities in cost savings and revenue generation, as well as overall citizen and business experience with government. The IBM team produced a transformational framework for actionable improvement in Newark in both immediate and mid- to long-term time frames. The transformational framework included strategies for paperwork reduction, inter-departmental efficiency improvements, and citizen self-service opportunities.

City Leader

Cory A. Booker

Mayor of Newark, New Jersey

Team Members

  • Johnny Barnes

    • General Manager Technology & CTO, Public Sector
  • Feri Clayton

    • Director, Development Portfolio & Product Management, Enterprise Content Management Software
  • Scott Lawrence

    • Operations and Strategy Enablement Business Intelligence & Performance Management, Business Analytics
  • Andy MacIsaac

    • Public Sector Marketing
  • Shelley Mills-Brinkley

    • CRM Practice Area Leader
  • Sham Vaidya

    • IBM Distinguished Engineer AIS Service Area Leader, Emerging Architecture & Technology